Job Description

General Function

Responsible for assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager

Positions that Report to you: Coffee Shop Baristas

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles food in a safe manner and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares and replenishes product as necessary.
• Checks in product, puts product away, and may review invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices products for customers as necessary.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

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