Assistant Coffee Shop Manager Job at Hy-Vee, Quincy, IL

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  • Hy-Vee
  • Quincy, IL

Job Description

General Function

Responsible for assisting the Department Manager with presenting the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.


Core Competencies:

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Food Service Director; Coffee Shop Department Manager

Positions that Report to you: Coffee Shop Baristas


Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
  • Takes customer orders at the counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Handles food in a safe manner and ensures the work area is always clean and neat.
  • Reviews the status and appearance of the food for freshness.
  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
  • Anticipates product needs for the department on a daily basis.
  • Prepares and replenishes product as necessary.
  • Checks in product, puts product away, and may review invoices.
  • Runs the department registers and receives payment, makes change, etc., where applicable
  • Removes trash in a timely manner.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.


Secondary Duties and Responsibilities

  • Washes dishes as necessary.
  • Orders product and supplies as necessary.
  • Prices products for customers as necessary.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.


Knowledge, Skills, Abilities and Worker Characteristics

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Job Tags

Full time,

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