Job Description

Job Description

Job Description

We are seeking a Call Center Trainer to join our team!

• 3-6 months onsite, hybrid afterwards
• Work Setting: Call Center
• Must be located in El Paso, TX
• Equipment is provided
• Must have a quiet environment to work from home
• Stable and reliable internet connection
• Must pass a Drug Screen /Background Check

Pay Rate: DOE

Experience Level: 3 years

Education: Associates degree in a business related field or equivalent experience

Schedule:

• Monday-Friday (No Weekends)
• Mandatory Overtime during peak season or depending business needs
• Must have availability between 8:00am-6:30pm

Voluntary Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance
• Major Medical

Company paid benefits:

• Life Insurance
• Vacation Pay
• Holiday Pay

Trainer Duties and Responsibilities

• Develop a schedule to assess training needs
• Conduct employee surveys and interviews
• Consult with other trainers, managers, and leadership
• Track and compile collected data
• Conceptualize training materials based on data and research
• Communicate training needs and online resources
• Create training strategies, initiatives, and materials
• Test and review created materials
• Maintain a database of all training materials
• Instruct employee training
• Conduct training through new materials
• Review employee performance and learning
• Coordinate and monitor enrollment, schedules, and equipment

Trainer Requirements and Qualifications

• Must be bilingual (English/Spanish)
• Three (3) years' previous experience as a trainer, corporate training specialist, or related position
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines, budgets, and schedules
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to analyze problems and strategize for better solutions

The Job Connection-Your employment Source.
EOE/ NO FEE
The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies.
The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.

Company Description

The Job Connection-Your employment Source. \r\nEOE/ NO FEE\r\nThe Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies. \r\nThe Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.

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