Job Description

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

• Candidate must be flexible with the shift due to operational needs
• Must speak Chinese, both Mandarin and Cantonese preferred
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High School degree

• Competitive Health Benefits including Medical, Vision, Dental and Life Insurance
• 401k retirement plan with a 6% corporate match
• Paid Time Off
• Paid Holidays
• Salary: $16.5 - $18/hour

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