Job Description

Job Description

Job Description

Salary: $20.38/hour

Applicable States: Arizona, Utah, Idaho, New Mexico and Texas

About Us :

Are you ready to swap your daily commute for a role that lets you work from the comfort of your home? At Unitas PPO Solutions, we're not just any company. We're a rapidly expanding small business dedicated to helping dental practices across the USA boost their reimbursements from PPO insurance companies. With our services in high demand, we're on the fast track of growth, and we want you to be a part of it!

Role Overview :

We are on the hunt for a dynamic Level 1 Helpdesk Support Technician with an eagle-eye for details to be the latest addition to our stellar IT Support team. Your core mission? Provide top-tier technical support to our internal team of between 100-150 employees, efficiently handle support requests, and troubleshoot those pesky technical hitches.

Who We're Looking For :

• A problem solver: Someone who can tackle challenges head-on and always seeks effective solutions.
• A communicator: You can break down tech jargon into plain English and walk people through step-by-step solutions.
• User-Centric: To you, colleague satisfaction is more than a metricit's a creed.

If you've got the skills and the drive, we've got the perfect tech playground for you. Dive into a rewarding career with Unitas PPO Solutions and be a part of our growth story!

Skills/Experience :

Required :

• Minimum of 6 months IT experience in an IT-related field or equivalent education.
• General knowledge of basic troubleshooting methodology.
• Ability to troubleshoot issues remotely.
• Document all support activities in a clear and concise manner.
• Ability to respond quickly and professionally to support requests.
• Enjoy working hard in a team environment.
• Ability to communicate the status of problems and resolutions clearly to non-technical users.

Preferred :

• General knowledge of Windows operating systems.
• Familiarity with GSuite applications.
• General knowledge of CRMs.
• Familiarity with basic networking concepts.

Daily Tasks will include :

Communication & Support:

• Provide Level 1 support for IT-related tasks.
• Respond to inbound support requests via phone, email, or ticketing system.
• Escalate more complex issues to the appropriate support team.

Troubleshooting & Problem Solving:

• Mitigate basic computer snags.
• Provide support and resolve errors in Google Docs and Sheets.
• Offer assistance and address errors in Zoho CRM.
• Utilize excellent problem-solving and troubleshooting skills.

Organization & Prioritization:

• Juggle multiple tasks with efficiency.
• Execute additional responsibilities as designated by leadership.

Are you a self-driven individual with a keen passion for technology? Do you thrive on delivering outstanding customer service? If so, we'd love for you to join our dynamic team!

Compensation/Benefits

:

• $20.38/hour or $42,400 annual
  
• 15 days paid time off, accrued bi-weekly
• Paid holidays: MLK Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Veteran's Day, Thanksgiving Day/day after,Christmas EvethroughNew Years Day.
• 100% Employer paid Medical Insurance Benefits (Cigna PPO, eligible between 60-90 days of successful employment), plus paid life insurance policy and option to pay for discounted dental, vision, life coverage and/or additional family members.

At Unitas PPO Solutions :

• We reward talent with competitive pay, benefits, and PTO.
• We're committed to your growth, offering continuous training and development opportunities.
• You'll thrive in our nurturing and supportive work environment.
• We are staunch believers in equal opportunities and welcome applications from all talented individuals, irrespective of background.

We look forward to getting to know you! Apply today!

**FULL-TIME Availability REQUIRED M-F approx. 8-5 MST**

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