Experience level: Mid Level (5-8 yrs exp.)
Experience required: 5 Years
Education level: Bachelors degree
Job function: Information Technology
Industry: Information Technology and Services
Pay rate: View hourly payrate
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No
We are seeking a Technical Support Specialist to handle project-based IT work involving a broad range of IT equipment, including network devices, servers, terminals, personal computers, cabling, and related software products.
The role involves providing advanced, hands-on technical support as an escalation from the Service Desk, communicating and escalating incidents and requests, logging and tracking these issues, and investigating hardware problems. The specialist will perform minor hardware repairs and communication connection repairs.
Additional responsibilities include acting as a facility lead on technical project implementations, coordinating infrastructure needs for new construction or relocations, and participating in meetings and ongoing education to improve performance. The role also involves user training, mentoring team members, participating in project planning and budgeting, and ensuring adherence to GTS standards, policies, and procedures.
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