Tier 1 IT Support Technician Job at Envision Consulting, Alexandria, VA

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  • Envision Consulting
  • Alexandria, VA

Job Description

Job Description

Job Description

About the Role:

As a Tier 1 IT Support Technician , youll be the first point of contact for our clients, assisting with technical support, troubleshooting, and issue resolution . This role includes a mix of remote support and occasional onsite visits for clients in the Washington, D.C., Maryland, and Virginia (DMV) area .

What Youll Do:

Respond to and resolve Level 1 IT support tickets via phone, email, and remote tools
Troubleshoot Windows & Mac workstations, printers, and basic network issues
Assist with Microsoft 365 administration (password resets, user management, basic troubleshooting)
Provide basic cybersecurity guidance and enforce security policies
Help clients with software installation, updates, and general IT support needs
Escalate complex issues to Tier 2/Tier 3 as needed
Document issues and solutions in the ticketing system

What Were Looking For:

1+ years of IT support experience (MSP experience is a plus!)
Strong knowledge of Windows 10/11, Microsoft 365, and basic networking
Experience with Active Directory, remote desktop tools, and troubleshooting common IT issues
Excellent customer service and communication skills
Ability to work independently and as part of a team
Located in the DMV area and available for occasional onsite visits

Flexible work from home options available.

Job Tags

Remote job, Flexible hours,

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